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ordered personalized wine and box for an engagement party earlier this week. It was set for delivery Friday so I could have it ready for Saturday afternoon. I TOOK OFF WORK ALL DAY. The delivery driver NEVER KNOCKED OR RANG THE BELL (I was in the living room the...
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1.0
I didn't like
  • Non delivery of order
  • Timeliness of the delivery
  • Failed to deliver product and were extremely unprofessional
#1149769
Gifttree - "Service charge" at end
Gifttree - "Service charge" at end
The price looked reasonable at first, but after you enter in the card, the recipient's address, your address, your delivery date, etc.., then they have the mysterious service charge. What is this charge? Why is it not included up front? Oh, if it's a delivery charge,...
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5.0
I didn't like
  • Service charge
#1147159
I purchased a last minute gift basket that was supposed to be delivered to my husband at work because I did not purchase a gift for him. Anyone in this situation go somewhere else! Everything I read leaded me to think it would be delivered to him today, but it was not....
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#1140668
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Gifttree - Poor customer relations

They do not bundle ship. Each item is separate cost. Customer service admits they have received many complaints but nothing changes. Not only is this costly for consumers but leaves a large carbon footprint. I suppose the company doesn’t care that they lose a huge percentage of business.
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Turnaround Time
Value for money
Website
#1133936
ORDER ID: 17024-bgif-2436.1 I ordered this for 1st Nov - Wednesday, but not delivered as of now... there is no exact information. Not happy with the overall experience, I tried contact with the support services, but no proper response. if it cant deliver on the...
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GiftTreeCares
GTBiz
Gifttree Verified Representative

Hi Jagadeep,Thank you again for speaking with me! I was thrilled to hear how well the gift was received and enjoyed. I'm terribly sorry again for the gift not arriving on th...

2.0
I liked
  • Product
I didn't like
  • Delivery and customer services
#1125084
Gifttree - Terrible service, embarrassing product!
Gifttree - Terrible service, embarrassing product!
Gifttree provides terrible service and a completely embarrassing product! I wish I had read the reviews before ordering flowers for my mom's birthday through this company! I paid extra to have a flower arrangement delivered to my mom's office building by 2 pm on a...
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GiftTreeCares
GTBiz
Gifttree Verified Representative

Hi Elizabeth,We appreciate you shopping with us, and giving us your business. I see this experience has been a great letdown, and I can't say that I would feel any different i...

This company's website clearly states they have a 100% guarantee. If the receiver is unhappy, they will 100% guarantee to make the person happy. I was unhappy as the receiver of a gift, called them, they refused utterly to exchange because it was personalized. This is...
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GiftTreeCares
GTBiz
Gifttree Verified Representative

Dear HV,Thank you for your review and feedback! I am saddened to see that the item picked out for you is unable to be put to good use. I would love to extend a gift card to ...

#1096426
I understand that products delivered will not be 100% exact as advertised, but that the floral arrangement received looked like a $10 bouquet bought at a supermarket with a $2.00 very ugly vase that it was put together in less than a minute... I was buying this...
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GiftTreeCares
GTBiz
Gifttree Verified Representative

Thank you for your time today and allowing me the opportunity to assist with these concerns. I am truly sorry again for the liberties that were taken that led to this arrange...

2.0
#1094013
Gifttree - DO NOT ORDER FROM THEIR SITE! THEY ARE LIARS!
A crucial flower delivery that was to have been made today, May 30, 2017 was not done. The order was placed and paid for online at 7AM PT for guaranteed same day delivery. The first issue was the surprise addition of a ridiculous $16.95 service fee. After paying for...
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GiftTreeCares
GTBiz
Gifttree Verified Representative

Dear Jessica,I was surprised and saddened to see this review after my follow up to you on this delivery. I can definitely appreciate how upsetting the experience was for you,...

#1054187

I ordered a flower arrangement for my boyfriend's mother for Mother's Day- whom I have yet to meet. I live in California and she lives in Mississippi so I decided to try out this site. I was told it would be delivered on Monday (the day after Mother's Day) and although...
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GiftTreeCares
GTBiz
Gifttree Verified Representative

Thank you for reaching out regarding your recent experience. I was saddened to see that we let you down so greatly, and I'd love to look into your order and assist from here!...

#1047991