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Wish I had read the reviews before ordering!! I needed flowers and champagne sent to friends in Nashville who were getting married. The delivery was for the next day....I didn't receive a confirmation email and called today to find out what happened....they said,...
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GTBiz
GTBiz
Gifttree Verified Representative

First and foremost, I am truly sorry that we let you down on this special occasion. I am the Customer Service Manager here at GiftTree and it saddens me deeply to know that y...

#1021634
My daughter ordered flowers for my birthday. When calling to find out status (nobody called), she was told they could not find address (new development). She was informed I would be called the next day to give directions and redeliver flowers. When I called late...
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GTBiz
GTBiz
Gifttree Verified Representative

I see this experience was not as pleasant as we had hoped, and I wanted to personally apologize for this not going well. I do see the refund was processed as requested, and I ...

Anonymous
Jeanette Smith

I contacted Gift Tree and never heard anything back regarding the lack of delivery, an apology...o NOTHING. I am very disappointed in their customer service and lack of follo...

#1027485
Just to worn anyone for next year. Ordered valentines day flowers ahead of time from this company. Never even showed up. Called them 5 times trying to figure out what happened. They couldn't give me a legit answer other than, "we don't know". Don't waste your time if...
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GTBiz
GTBiz
Gifttree Verified Representative

First and foremost, I am truly sorry that we let you down on this delivery. I am the Customer Service Manager here at GiftTree and it saddens me greatly to see that you left ...

#1008368

Gifttree Delivery Service Review

Gifttree
#845658
1.0
Details
My son in LA ordered flowers well in advance of Mother's Day. His mom and I live in Florida. On the day of Mother's Day he received a note saying the company can't fulfill the order. The flowers were delivered the following Tuesday with no "from whom." Two days late is worthless.
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Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
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Style and Design
Turnaround Time
Value for money
Website

Gifttree From The Garden Flower Basket Review

Gifttree
#843810
1.2
Details
They got my order totally wrong for my mother for Mother's Day when ordering a basket of plants they delivered flowers in a vase! I mean how do you get those two confused
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Turnaround Time
Value for money
Website

Gifttree Gift Basket Review

Gifttree
#741322
1.5
Details
Terrible website... I paid for overnight delivery which costs $40, this item was supposed to be delivered before Thanksgiving, it's already the 28th of November and the Thanksgiving gift still hasn't been received yet...
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Customer service
Exchange, Refund and Cancellation Policy
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Gifttree Gift Basket Review

Gifttree
#734591
Ordered $100 gift that was supposed to arrive yesterday (I paid an extra $20 to make sure it would be delivered yesterday). My Dad still hasn't received his gift and I'm worried he might not get it at all now.
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Gifttree - Flowers Review
Gifttree - Flowers Review
Gifttree - Flowers Review
My husband bought me 2 dozen flowers for my birthday. $131.00 total Day two these roses began to wilt and head south. I called the company and was told they could not tell me who was the florist they used in the Phoenix area, ( gift tree is in Washington State). The...
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GTBiz
GTBiz
Gifttree Verified Representative

First and foremost, I am truly sorry that we let you down on this delivery. I am the Customer Service Manager here at GiftTree and it saddens me greatly to see that you left ...

1.0
Product
#991455
I tried placing an order and pay with a gift card but since the order was more than my gift card it didn't go through, so i add a credit card wich didn go through either, no confirmation, i thought my order didn't go through. I went on a different computer and properly...
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GTBiz
GTBiz
Gifttree Verified Representative

Thank you for your feedback regarding your recent experience! It saddens me greatly to see the frustrations involved with your online ordering, and I am sorry that you left w...

Anonymous
Anonymous

Because you don't understand that once you click the "process order" button once you put in payment info, it will process the order. You should have called them as soon as the...

#980861
I sent a Good Tidings To Share tower to my sister who's in a rehab facility during the Christmas season. When we talked, she said I should let the company know the peanuts were stale, which is disappointing to say the least. Don't think I'll be ordering from them again...
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3.9
I liked
  • Price
  • Arrived on day i selected
  • Ease of ordering
I didn't like
  • Quality of product
#980391
Put in an order to be delivered on the 22nd of Dec. They switched the warehouse on me to the other side of the country and changed the delivery date to the 28th and notified me after the items were already shipped, so I was not even able to cancel the order. When...
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1.0
I didn't like
  • Failed to deliver product and were extremely unprofessional
  • Not getting the product i ordered
#979291
I ordered a product to be delivered before Christmas which is the 23rd only to find out that it won't be delivered till the 27th... Now my parents won't get a Christmas gift till then.... I paid the shipping fee price just so it would be delivered for the 23rd. The...
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1.5
#979248
Customer to pay for it. Awful company. ***. They don't care about making it right even when they blatantly make an error. Besides the fact that my son has no gift for Christmas, the aggravation factor is off the chart. They did not tell me when I ordered that someone...
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I didn't like
  • No interest in customer satisfaction
#978394

Ordered and paid 30 days before christmas. Was contacted 3 days before christmas and was told that they were out of stock and to order a substitute. Went to order a substitute and they were out of stock, What a Joke ! I demanded a refund. I inquired with the customer...
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1.0
#977556