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Gifttree provides terrible service and a completely embarrassing product! I wish I had read the reviews before ordering flowers for my mom's birthday through this company!

I paid extra to have a flower arrangement delivered to my mom's office building by 2 pm on a Thursday and it arrived on the following Monday. Not only was the arrangement DAYS late, it looked nothing like the picture (the first photo below is what I ordered, the second is what was delivered). I was completely embarrassed by what was sent.

I would have preferred to not have anything arrive at all! I wouldn't recommend this company to anyone who really cared about quality.

Review about: Gifttree Brilliant Birthday Blooms Arrangement.

Reason of review: Not as described.

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Gifttree Verified Representative

Hi Elizabeth,

We appreciate you shopping with us, and giving us your business. I see this experience has been a great letdown, and I can't say that I would feel any different in your shoes.

I'd like to personally apologize to you for the issues encountered.

I've had the opportunity to view the pictures and discuss these delays with my team and want you to know how serious this matter is taken.

At this time, a full refund has been issued back to your account, and I know it’s not really about the money, but more the sentiment and the thought behind the gift.

We hope you would be willing to give us another chance to show you we are better than this.

As a token of our appreciation, I am sending over a $20 gift card via email to use on your next purchase with us. It does not expire, so there is no rush to use it.

Please feel free to reach me at reviews@gifttree.com for any assistance in the future. Best Regards, Sara

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