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Wanted to get something other than flowers delivered to my Mom for her Birthday. Ordered online at GiftTree about 10 am for a SAME DAY DELIVERY (I wanted the fruit fresh for her). At 10.30 am, GiftTree.com emailed a confirmation that the order was in process and...
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GiftTreeCares
GiftTreeCares
GiftTree Verified Representative

I'm so sorry that this was such an awful experience! Your mother's birthday is definitely a special occasion and we are not happy until this is made right. Please reach us at ...

I ordered a sympathy basked on April 4th, the same day I requested to cancel (not even 5 hours later) 1st Chat: was informed since the product has shipped, they cannot cancel BUT they can request a return, ONCE the basket has is in a returned status THEN I can be...
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1StopCares
1StopCares

Hi BewilderedPuffin,I'm so very sorry for the lack of solid information provided when reaching out to our Customer Care team. You're absolutely right, you should be provided w...

1.8
#1251855
ordered personalized wine and box for an engagement party earlier this week. It was set for delivery Friday so I could have it ready for Saturday afternoon. I TOOK OFF WORK ALL DAY. The delivery driver NEVER KNOCKED OR RANG THE BELL (I was in the living room the...
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1.0
I didn't like
  • No interest in customer satisfaction
  • Failed to deliver product and were extremely unprofessional
  • Non delivery of order
#1149769
I understand that products delivered will not be 100% exact as advertised, but that the floral arrangement received looked like a $10 bouquet bought at a supermarket with a $2.00 very ugly vase that it was put together in less than a minute... I was buying this...
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GiftTreeCares
GTBiz
GiftTree Verified Representative

Thank you for your time today and allowing me the opportunity to assist with these concerns. I am truly sorry again for the liberties that were taken that led to this arrange...

2.0
#1094013
The day before Easter, I ordered a same day fruit gift basket through their company, got an order receipt, THEN a phone call hours later that they were NO LONGER making the gift baskets that I ordered and then tried to "replace" them with flowers. I did NOT order...
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GiftTreeCares
GTBiz
GiftTree Verified Representative

Dear CD,First and foremost, I am truly sorry that the gift basket to your loved ones was unavailable to be delivered today. We take responsibility for being unable to fulfill ...

Anonymous
Anonymous

"So you can only imagine the family drama this is going to create."If your family is so sad and pathetic that this will create drama, not getting a fruit basket is the least o...

Re: Order # 16019-dgif-5410.1 I am extremely unhappy with the service provided to me by your company. On Thursday, Dec. 22nd, I placed an order for a birthday balloon bouquet to be delivered to my granddaughter at a hotel in Bloomindale, Illinois. I explained that she...
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1.0
I didn't like
  • Said something was delivered when it was not
#981382
I ordered the item a month ago for a specific delivery date of Dec 19 and on the day of deliver, send you an email saying your item wont be delivered until dec 21. Specifically ordered the item in advance so that it can be delivered on that specific day, But no, not...
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I was contacted from Elisha Nelson who ask if I was going to send a basket this year, when i said maybe, she offered to send me a 20% off coupon. When I used the link, the basket I sent the year before was not discounted ! I called ,they told me it is selected items...
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2.4
I didn't like
  • Being lied to
#961698